People skills

According to Merriam-Webster the definition 

of "people skills" is the ability to work with or 

talk to other people in an effective and friendly way.

This week we will discuss conflict resolution. 

Conflict resolution can be defined as the formal or 

informal process in which two or more parties 

find a peaceful solution to a dispute or disagreement.

Here are five steps to use when you have a conflict

1. Identify and understand what the conflict is. 

This is the most important step.

2. Find a safe and private place to talk. 

Get a mediator if you think it's necessary. 

Actively listen.

3. Identify needs of both parties. 

Focus on what is right not who is right.

4. Find possible solutions to the conflict that 

both parties can agree on. Brainstorm, work 

together to resolve the conflict.

5. Decide on the best solution 

(Both parties may need to compromise)

then start to implement it.